Ceres general terms and conditions of sale

Transparency, security and trust for every purchase you make at Ceres.

General Terms and Conditions of Sale ceres

1. Scope

These Terms and Conditions of Sale (TCS) define the rights and obligations between Laboratoires Sined, operator of the ceres brand, and any person making a purchase on https://ceres.tn.

They apply to all product sales made on the website, whether for delivery in Tunisia or internationally. The TCS outline the rules for ordering, payment, delivery, returns, and after-sales service.

By placing an order, each customer fully accepts the TCS. Therefore, by confirming an order, the customer acknowledges that they have read and agreed to these terms without reservation.

Moreover, ceres reserves the right to modify the TCS at any time. However, the terms in effect at the time of order confirmation remain applicable.

Finally, these TCS aim to establish a clear and transparent commercial relationship. They ensure a reliable, secure shopping experience that complies with applicable regulations.

2. Seller Information

The website https://ceres.tn is published and operated by Laboratoires Sined, a limited liability company (SARL) specializing in the manufacture and marketing of natural cosmetic and hygiene products.

Founded in 2018 by Mrs. Sined Medimagh, PhD in Organic Chemistry, the company develops and distributes products under the ceres brand.

Legal information of the seller:

  • Company name: Laboratoires Sined

  • Legal form: Limited Liability Company (SARL)

  • Head office address: Lot 3 A, Rue de l’Économie, Sidi Abdelhamid Industrial Zone, Sousse 4061, Tunisia

  • Trade name: ceres

  • Website: https://ceres.tn

  • Activity: Manufacture and marketing of natural cosmetic and hygiene products

For any questions, requests for information, or complaints, customers can contact ceres customer service via the contact form on the website or through any other communication method provided.

3. Products and availability

The products offered for sale on https://ceres.tn are natural cosmetics and hygiene items marketed under the ceres brand.

Each product comes with a detailed description. This includes essential features, main ingredients, usage instructions, and any necessary precautions. These details are provided as a guide and do not replace professional advice.

Product photographs are for illustration purposes only. Therefore, slight differences in color, texture, or packaging may occur without ceres being held responsible.

Offers are valid while stocks last. If a product becomes unavailable after your order, we will inform you promptly. In such cases, ceres may offer an equivalent product or refund the unavailable item, depending on your preference.

4. Product prices

The prices of products on https://ceres.tn are indicated in Tunisian Dinars (TND), including all taxes (TTC) and excluding delivery fees.

Each price reflects the rate in effect at the time of the order. Therefore, the amount charged is the one displayed during final order confirmation.

ceres reserves the right to change prices at any time. However, products are always billed according to the price at the moment your order is recorded.

Delivery fees, when applicable, are shown separately before final confirmation. This allows you to know the total amount payable before completing your purchase.

In the event of a clear pricing error, ceres will inform the customer promptly and may cancel the affected order.

Finally, no discount, reduction, or promotion applies automatically, unless explicitly mentioned on the website or as part of an ongoing commercial offer.

5. Order and its validation

Placing an order on https://ceres.tn is simple and secure. First, select the desired products and indicate the quantities. Then, add them to your cart.

Before finalizing your order, you can review and edit product details, delivery address, and payment method.

The order is confirmed when you approve your selection and accept the Terms and Conditions of Sale (TCS). After confirmation, you will receive an email summarizing all details of your purchase.

This email serves as legal proof of the agreement between the customer and ceres for the ordered products.

6. Payment methods and security

Several payment methods are available for orders on https://ceres.tn:

Cash on Delivery
You pay in cash directly to the delivery company. This method ensures transaction security and allows payment only upon receipt.

Bank Transfer
You can transfer the payment to ceres’s bank account. The order is confirmed once the transfer is received.

Postal Check (CCP)
You can send a postal order or check payable to ceres. The order is confirmed after the payment is processed.

Bank Check
Payments by bank check are accepted, subject to verification and processing by ceres.

Moreover, ceres works with reliable delivery partners to ensure all transactions are secure. No banking information is stored on the website, preserving the confidentiality of your personal data.

Finally, we reserve the right to verify any order and to refuse or cancel a transaction in case of suspected fraud or misuse.

7. Delivery, Delivery Times and Costs

Products ordered on https://ceres.tn are delivered to the address provided during the order. Deliveries are handled by reliable transport partners of ceres.

Delivery times depend on the destination and the type of products ordered. These times are indicated during order confirmation. However, they may be affected by factors beyond our control, such as holidays, weather conditions, or temporary unavailability of the carrier.

Delivery fees are clearly shown before final confirmation. They vary based on product weight, volume, and destination. For certain promotions or special orders, ceres may offer free delivery under the conditions specified on the website.

In case of delay or delivery issues, contact our customer service. We make every effort to resolve situations quickly and ensure an optimal shopping experience.

8. Right of withdrawal and returns

In accordance with Tunisian law, customers have the right to withdraw from their purchase on https://ceres.tn under certain conditions and within the timeframe indicated during the order.

To exercise this right, customers must inform ceres in writing, by email, or via the contact form within the specified period. Products must be returned in their original condition: unopened, intact, and in their original packaging.

Return costs are the responsibility of the customer, except if the product delivered is defective or does not match the order. After receiving and inspecting the returned products, ceres issues a refund via the original payment method within a reasonable timeframe.

Some products may be excluded from the right of withdrawal for hygiene or safety reasons. These exceptions are clearly indicated on the product page and during the order process.

9. Guarantees and liability

Products sold on https://ceres.tn benefit from the legal guarantees provided by Tunisian regulations for cosmetic and hygiene products. ceres ensures that all products are as described and free from manufacturing defects.

In case of defect or non-compliance, customers should contact our customer service promptly. Depending on the situation, ceres may offer a replacement, repair, or refund of the affected product.

ceres is not responsible for indirect damages resulting from product use. The company also declines liability in cases of misuse or failure to follow instructions on packaging or product sheets.

The liability of ceres is limited to the amount paid for the affected product. Customers are responsible for reading all instructions and precautions to ensure safe and proper use.

10. Data protection and confidentiality

At ceres, protecting your personal data is a top priority. We collect information when you place orders, subscribe to the newsletter, or interact with our website. These data are processed according to our Privacy Policy, available online.

We use your information only to:

  • Process and manage your orders quickly and efficiently.

  • Improve our services and optimize your website experience.

  • Send personalized communications and offers, only if you have given your consent.

Moreover, we implement all technical and organizational measures to ensure the security and confidentiality of your data while complying with applicable laws.

You can exercise your rights of access, correction, objection, and deletion at any time via our customer service or the tools provided on the website.

11. Intellectual property

All elements on the ceres website — including texts, images, videos, logos, graphics, icons, trademarks, editorial content, and databases — are protected by intellectual property law. They belong to Laboratoires Sined / ceres or their partners.

You may not reproduce, display, modify, publish, transmit, distribute, or use these elements, in whole or in part, without prior written permission from ceres. Any infringement constitutes copyright violation and may result in civil and criminal liability.

Users must respect these rights and may use website content only for personal, non-commercial purposes. Any contrary use may lead to legal action.

12. Customer service

For any questions, information, or complaints regarding your orders or our products, our customer service team is available. You can contact us via:

Our team is committed to responding promptly and providing all necessary assistance to resolve your requests.

Additionally, customer service can assist you with:

  • Tracking your orders

  • Information about our products and their usage

  • Return or exchange procedures

  • Advice on cosmetic care and beauty routines

We recommend keeping records of your exchanges with our customer service for future reference.

13. Applicable law and dispute resolution

These Terms and Conditions of Sale (CGV) are governed by Tunisian law. Any dispute regarding interpretation, execution, or validity falls under the competent courts of the Republic of Tunisia.

Before taking legal action, we encourage you to contact our customer service. Our team will attempt to resolve any issues related to your orders or the use of our services amicably.

If the dispute persists, parties may use mediation or another alternative dispute resolution method, in accordance with applicable Tunisian law.

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