Ceres privacy policy
Transparency and security for your peace of mind
Ceres privacy policy
1. The entity responsible for processing personal data
The entity responsible for processing personal data collected through our website, https://ceres.tn (“Our Website”), is Laboratoires Sined.
This responsibility also applies to data collected via online sales, digital communications, physical stores, and events.
Company Information
Laboratoires Sined is a limited liability company (SARL) specializing in the manufacture and marketing of natural cosmetic and hygiene products.
Founded in 2018 by Mrs. Sined Medimagh, PhD in Organic Chemistry, the company is headquartered at Lot 3 A, Rue de l’Économie, Sidi Abdelhamid Industrial Zone, Sousse 4061, Tunisia.
References in this Policy
In this Privacy Policy, the terms “CERES”, “we”, “our”, or “us” refer to Laboratoires Sined.
Depending on the activity concerned, Laboratoires Sined acts as the data controller for personal data processing.
2. Scope of the privacy policy
This Privacy Policy, including the Cookie Policy, applies to all personal data collected when you interact with CERES.
When We Collect Data
For instance, data may be collected when you:
browse Our Website,
create a customer account or place an order,
subscribe to our newsletter or digital communications,
interact with our online content,
participate in our events,
contact our customer service,
or use our services in any other way described in this policy.
Purpose of the Policy
The purpose of this policy is to provide clear and transparent information about:
the types of personal data we collect,
the purposes for which we use this data,
the legal bases for processing,
your rights regarding personal data,
and the measures implemented to ensure your data is secure.
3. COLLECTION OF YOUR PERSONAL DATA
We collect personal data in multiple ways, depending on your interactions with CERES.
Methods of Collection
For example, data is collected when you:
use our website,
interact with our online content,
make a purchase or create a customer account,
subscribe to our newsletter,
participate in events, contests, or surveys,
contact our customer service via email, phone, or contact forms.
Additional Sources
In addition, we may collect information when you use our mobile apps, social media platforms, or interact with our digital communications.
Moreover, some information may be linked or combined to enhance your experience and provide more relevant services and content.
Types of Personal Data Collected
Depending on your interactions, we collect various categories of personal data.
Categories of Data
1. Identification data
First name, last name, postal address, email address, and phone number.
2. Account data
Username, login ID, and encrypted password.
3. Optional personal data
Date of birth, preferred language, and beauty profile information (e.g., skin or hair type), only if provided voluntarily.
4. Preferences and interests
Interest in our products, browsing history, and purchasing preferences.
5. Payment data
Information necessary for secure payment processing via authorized providers.
6. Order and delivery data
Delivery address, ordered products, and returns.
7. Customer service data
Requests, communications, reviews, satisfaction surveys, and related exchanges.
8. Voluntarily provided content
Reviews, comments, recommendations, photos, or videos shared voluntarily.
9. Third-party data provided by you
Contact information of individuals you wish to recommend, under your responsibility.
10. Location data
Approximate or geolocation data, collected only with explicit consent.
11. Social media data
Certain public profile information shared via social login features.
12. Publicly available data
Information posted on social media, e.g., comments on official pages.
13. Any other voluntarily provided data
Data provided as part of specific requests to our services.
14. Data from partners or service providers
Information received from external partners, in compliance with applicable laws.
4. Use of data
Personal data is used to provide secure, personalized, and tailored services.
Purposes
1. Manage orders and purchases
Process orders, handle delivery, and manage billing.
2. Communicate with you
Respond promptly to questions, requests, or complaints via email, phone, or website.
3. Improve services
Analyze preferences and interactions to enhance products, services, and content.
4. Marketing and personalized offers
Send newsletters, promotions, and recommendations if consent has been given.
5. Security and fraud prevention
Protect transactions and personal data against fraudulent use.
6. Analytics and statistics
Study usage trends and visitor behavior to improve website experience.
7. Compliance with legal obligations
Retain data to fulfill legal and regulatory requirements.
All data is processed securely and only for these purposes.
You may exercise your rights of access, rectification, objection, or deletion at any time according to applicable laws.
5. Cookies & similar technologies
When you visit our website or use our applications, we may use cookies and similar technologies to improve your browsing experience.
Purposes of Cookies
Improve user experience
Adapt the display, remember preferences, and simplify navigation.
Analyze website usage
Identify visited pages, measure content effectiveness, and improve the website.
Personalize content and offers
Provide recommendations and targeted ads if consented.
Ensure website functionality
Maintain security, performance, and service reliability.
Measure communication interactions
Track email openings, link clicks, and online engagement.
Managing Cookies
You may manage cookie preferences anytime via your browser or our cookie management tool.
For more information, see our Cookie Policy.
6. Gravatar
When you leave a comment, your profile picture may be displayed via Gravatar.
How It Works
An anonymized hash of your email is sent to Gravatar to display your image.
Gravatar’s privacy policy: https://automattic.com/privacy
Public Display
Once your comment is approved, your profile picture will appear publicly next to it.
We do not control Gravatar’s practices; please consult their policy for details.
7. Data sharing
We share personal data with third parties only in specific cases.
Sharing Categories
Service providers
Delivery, payment processing, customer service, newsletters, and marketing.
They use data only for the services assigned.
Business partners
Offers or services related to our products, only with your consent.
Legal obligations
Compliance with law, authorities, or judicial/tax/security requirements.
Protection of rights and security
Protect our rights, property, customers, or prevent fraud and illegal activities.
Joint controllers
Shared data for specific processing, while we remain responsible for protection.
Important note
We never sell or rent personal data for commercial purposes.
8. Shelf life
We retain personal data only as long as necessary for its purposes or legal obligations.
Retention Periods
Order and payment data
Kept according to Tunisian commercial and tax regulations.
Customer account data
Retained while the account is active, plus extra time for security or compliance.
Customer service data
Kept to manage requests and meet legal requirements.
Marketing data and consents
Retained until consent is withdrawn, unless law requires a longer period.
Deletion or Anonymization
After the retention period, data is securely deleted or anonymized to protect privacy.
9. Data security
The protection of your personal data is a priority for Ceres. We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of your information.
Technical measures: data encryption, firewalls, server protection, and access control to systems.
Organizational measures: staff training on data protection, restriction of data access to authorized personnel only, and internal procedures to prevent any unauthorized use.
Monitoring and updates: our security systems are regularly tested and updated to prevent risks of loss, theft, unauthorized access, or disclosure of your personal data.
Despite these precautions, no electronic transmission or storage system is completely secure. Therefore, we also encourage you to take your own precautions, particularly by protecting your login credentials and passwords.
10. Your rights
In accordance with applicable personal data protection laws, you have several rights concerning your personal information.
Right of Access
You have the right of access, which allows you to confirm whether your personal data is being processed.
If applicable, you can also receive a copy of that data.
Right to Rectification
In addition, you can exercise your right to rectification to correct any inaccurate or incomplete personal information.
Right to Erasure
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent.
Right to Restrict Processing
Under certain circumstances, you can ask for a restriction of processing, limiting how your data is used.
Right to Data Portability
Furthermore, the right to data portability allows you to receive your personal data in a structured, commonly used, and machine-readable format.
You may also transmit it to another data controller when technically feasible.
Right to Object
You may object to the processing of your personal data for legitimate reasons or for direct marketing purposes.
Right to Withdraw Consent
Finally, when data processing is based on your consent, you have the right to withdraw it at any time.
Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
How to Exercise Your Rights
To exercise any of these rights, you can contact us by email at contact@ceres.tn, or by post at:
Lot 3 A, Street of Economy, Industrial Zone Sidi Abdelhamid,
4061 Sousse, Tunisia.
We are committed to responding to your requests within the timeframes required by applicable law and to facilitating the exercise of your rights in a clear and transparent manner.
11. Contact
For any questions regarding the protection of your personal data, the exercise of your rights, or any information related to our Privacy Policy, you may contact us directly:
By email: contact@ceres.tn
By mail: Lot 3 A, Street of Economy, Industrial Zone Sidi Abdelhamid, 4061 Sousse, Tunisia
By phone: +216 97 309 811 / +216 96 829 802
Our team is available to respond to your requests and to assist you in exercising your rights in a clear, transparent, and secure manner.